Organizations with commitment to a vision will most probably focus their employees on a line of action that can build a new consciousness for Quality. Such actions provide the required change in the delivery process for results and customer satisfaction. According to Dee Hock, a workplace change expert, "an organization's success has enormously more to do with clarity of a shared purpose, common principles and strength of belief in them than assets, expertise, operating ability, or management competence, important as they may be." Total Quality Management (TQM) is a continual improvement program aimed at helping participants adjust their attitudes in the workplace to ensure they continually win results for the organizations they work for. It enables them to see the benefits from a win-win viewpoint. Participants will learn to value doing the right things and doing them right always at the first time.
To succeed in whatever you do,you must be in control of your life. Effectiveness flows through self management to stressless conditions - where you are not under pressure because you have limited time; you are productive, contributing well to teamwork and in a good position to organize others.
Managing your time requires that you determine what is important and what is not important, what is urgent and what is not urgent. A point to note is that "The less one has to do, the less time one finds to do it".
In the work place , the total costs of ineffectiveness resulting from poor planning and lack of time management can make the difference between success and failure. So, carefully designed Time Management Program will assist its users to Desire, Decide, Determine and Discipline themselves to do the right things and to do them at the right time too.
BEHAVIORAL EVENT INTERVIEW (BEI)
Most companies are not as rigorous about hiring as they are about evaluating an investment proposal, yet you can't build a great company without strong people. Making a commitment to hire strong people raises an even more basic question- how do you know them when you see them?
New rules for smarter hiring recommend that you hire attitude and then train for skills. Emphasis has shifted from what you know to who you are and so, it is now about finding people with the right mind-set, attitude and personal attribute. Thus a strong interview candidate can be better described in terms of a set of underlying behaviors frequently displayed at the workplace.
A set of competencies have been modified as Interview Competencies, ten in all and some of them are mandatory in that we can not easily teach them in the classroom. It is by far cheaper to select candidates who already have these competencies than to start processing them for separation a few years later.
Our Competency Based Interview Method, better known as Behavioral Event Interview (BEI), is a certification course that provides you with tips on how to recognize these competencies in an interview situation. Participants will develop proficiency in the use of probing questions to elicit the Selection Competencies from candidates in an interview situation.